Question 1

How do I become a new patient at Advanced Behavioral Health Center?

Accepted Answer

New patients can get started in two ways: call our office at (352) 742-8300 to schedule an appointment, or request an appointment online through our website. Our team will guide you through scheduling, insurance verification, and what to bring to your first visit.

Question 2

What should I expect at my first appointment?

Accepted Answer

Your first visit typically includes a comprehensive intake with one of our clinicians to understand your history, current concerns, and goals. Please arrive 30 minutes early to complete paperwork (or submit forms online in advance), bring a photo ID, your insurance card, and a list of current medications. Initial evaluations generally last 45 to 60 minutes.

Question 3

Do you offer telehealth appointments?

Accepted Answer

Yes. We offer secure telehealth visits for many of our services, including therapy and counseling with Dr. Sirouss Mobed. When you book, you can choose between an in-person visit at one of our offices or a telehealth visit from anywhere in Florida.

Question 4

Do you treat children and adolescents?

Accepted Answer

Yes. We offer child and adolescent psychiatry and counseling. A parent or legal guardian should accompany minors to their first visit and bring any prior school, medical, or psychological records that may help inform care.

Question 5

How do I request an appointment?

Accepted Answer

You can request an appointment by calling (352) 742-8300 during business hours, using the appointment request form on our website, or messaging your provider through the patient portal if you are an existing patient.

Question 6

How far in advance should I schedule?

Accepted Answer

New patient evaluations are typically scheduled within one to three weeks depending on provider availability. Existing patients can usually be seen within a week for medication follow-ups and within one to two weeks for therapy sessions.

Question 7

What is your cancellation policy?

Accepted Answer

Cancellations must be made 48 business hours in advance. Appointments missed or cancelled within 48 business hours of the scheduled time will incur a $100 no-show fee that must be paid before your next visit.

Question 8

What happens if I miss my appointment?

Accepted Answer

Cancellations must be made 48 business hours in advance. If you fail to arrive for a scheduled appointment without cancelling in time, a $100 missed appointment fee applies. Repeated missed appointments may affect your ability to schedule in the future.

Question 9

What insurance carriers do you accept?

Accepted Answer

We accept most major insurance carriers, including Blue Cross Blue Shield, Aetna, Cigna, Medicare, and United Healthcare. Coverage varies by plan, so we recommend contacting our office at (352) 742-8300 to confirm eligibility before your first visit.

Question 10

What is your payment policy?

Accepted Answer

All copays, deductibles, and coinsurance are due at the time of service. We accept major credit cards, debit cards, and HSA or FSA cards.

Question 11

Do you offer self-pay options?

Accepted Answer

Yes. Self-pay rates are available for patients who do not wish to use insurance or whose plan is out of network. Please call our billing team for current self-pay pricing.

Question 12

Who do I contact about a billing question?

Accepted Answer

For billing questions, call (352) 742-8300 and ask for our billing department, or visit our Contact and Billing page for direct contact options.

Question 13

What services do you provide?

Accepted Answer

We offer comprehensive behavioral health services including psychiatric evaluations, medication management, individual therapy and counseling, child and adolescent psychiatry, and Spravato (esketamine) treatment for treatment-resistant depression. We treat conditions such as anxiety, depression, ADHD, bipolar disorder, PTSD, OCD, mood disorders, and more.

Question 14

What is medication management?

Accepted Answer

Medication management is an ongoing process in which a psychiatric provider evaluates your symptoms, prescribes appropriate medication when indicated, and monitors response and side effects over time. It often works best alongside therapy or counseling.

Question 15

How do I request a prescription refill?

Accepted Answer

Call the office at least 72 hours before you need your refill, or send a secure message through the patient portal with "prescription refill" in the subject line. Refills are only completed for patients seen by their provider within the past three months who have an upcoming scheduled appointment. We do not accept refill requests from pharmacies by fax or phone.

Question 16

What is the difference between therapy, counseling, and psychiatry?

Accepted Answer

Counseling and therapy focus on talking through challenges, building coping skills, and processing experiences with a licensed counselor or social worker. Psychiatry is provided by physicians and nurse practitioners who can evaluate, diagnose, and prescribe medication. Many patients benefit from a combination of both.

Question 17

What is Spravato and who is it for?

Accepted Answer

Spravato (esketamine) is an FDA-approved nasal spray treatment for adults with treatment-resistant depression. It is administered in our office under supervision. Eligibility is determined during a clinical evaluation. Visit our [SPRAVATO service page](/spravato) or call us to learn more about the process.

Question 18

Where are your offices located?

Accepted Answer

We have two convenient Central Florida locations: Tavares at 1799 Salk Ave, Tavares, FL 32778, and Winter Garden at 12200 West Colonial Drive, Suite 305, Winter Garden, FL 34787. Both offices can be reached at (352) 742-8300.

Question 19

What are your office hours?

Accepted Answer

We are open Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 12:00 pm. We are closed Saturday and Sunday.

Question 20

Where can I find new patient forms?

Accepted Answer

You can complete new patient paperwork in two ways: arrive 30 minutes before your first appointment to complete forms in the office, or download and complete the forms online ahead of time through the Forms section of our website. Each link opens a HIPAA-compliant submission.

Question 21

How do I access the patient portal?

Accepted Answer

Existing patients can access the patient portal [here](https://myportal.md/sign-in?redirectURL=%2Fapps%2Fdashboard) to view appointments, message their provider, request prescription refills, and review records. If you need help logging in, contact our office.

Question 22

Is my information confidential?

Accepted Answer

Yes. We follow all HIPAA privacy and security standards. Your records, messages, and communications with our providers are kept strictly confidential and shared only with your written consent or as required by law.

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